Welcome to Shacon Hotels & Apartments.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://theshacon.in, make an enquiry, or stay at any of our hotels or serviced apartments.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Booking details
- Identification details (as required by law during check-in)
- Communication or messages sent via forms or email
b) Automatically Collected Information
- IP address
- Browser type and device details
- Pages visited and time spent
- Cookies and analytical data
c) Payment Information
If you make a booking or reservation with us, payment-related details are processed securely through authorized payment gateways.
We do not store card or banking details.
2. How We Use Your Information
We use your information to:
- Provide hotel and apartment booking services
- Process enquiries and reservations
- Improve website performance and user experience
- Send booking confirmations and essential updates
- Offer customer support and respond to requests
- Maintain security and comply with legal requirements
- Improve our hospitality services and internal processes
We never sell your information to third parties.
3. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance browsing experience
- Remember preferences
- Analyse website traffic
- Improve loading performance
You can disable cookies from your browser settings, but some features may not function properly.
4. Sharing of Information
We may share information only with:
- Third-party service providers (like payment gateways, analytics tools)
- Government authorities, but only when required by law (e.g., identity verification during hotel check-in)
We do not sell, rent, or trade your information with marketers or advertisers.
5. Data Security
We implement reasonable technical and administrative measures to protect your data, including:
- Encrypted form submissions
- Secure servers
- Limited access controls
- Regular security checks
However, no method of digital transmission is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You may request to:
- Access the information we hold
- Update or correct your details
- Request deletion of your data (where legally permitted)
- Withdraw consent for communications
To submit a request, contact us at:
https://theshacon.in/contact
7. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites.
8. Data Retention
We retain your information only for as long as necessary for:
- Legal requirements
- Booking records
- Customer support
- Business improvements
After the retention period, data is securely deleted.
9. Children’s Privacy
Our services are not directed at children under 18.
We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this Privacy Policy when needed.
Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For questions or concerns about this Privacy Policy, please reach us at:
Shacon Hotels & Apartments
Contact Page: https://theshacon.in/contact